Give employees a clear menu of available IT services, hardware, and software requests. NDesk's service catalog reduces ad-hoc emails and messages by turning every request into a tracked, automated workflow.
Built from the ground up with modern technology and AI at its core
Present IT services in a clean, browsable catalog. Employees find what they need without emailing IT or sending a WhatsApp message. Fewer interruptions, faster resolution.
Each service item can have custom approval chains, auto-assignment rules, and SLA targets. When someone requests new software, the right approver is notified instantly.
MSPs and multi-client teams can create different service catalogs for each client. Client A sees their services, Client B sees theirs — fully customized.
AI suggests the right service catalog item based on a user's description. If someone types 'I need Photoshop,' AI routes them to the correct software request form.
See which services are requested most, where bottlenecks exist, and how long fulfillment takes. Use data to optimize your catalog and staffing.
Service catalog requests flow directly into NDesk's ticketing system and CMDB. When hardware is provisioned, the asset is automatically tracked. No copy-pasting between tools.
A service catalog is a curated list of IT services and requests available to your employees or clients. Instead of ad-hoc emails asking for software installs, hardware, or access, users browse a catalog, submit structured requests, and automated workflows handle routing, approval, and fulfillment.
Not with NDesk. Most ITSM tools charge separately for service catalog features (Freshservice requires a $49+/agent plan). NDesk includes the service catalog in its core platform at no extra cost.
Yes. NDesk's multi-tenant architecture allows fully customized service catalogs per tenant. Each client organization can have their own set of available services, approval workflows, and SLA targets.
Every service request submitted through the catalog automatically creates a ticket in NDesk. It's tracked, assigned, and measured like any other ticket — but with the added structure of predefined workflows.
Both. Employees can browse categorized services or use AI-powered search to describe what they need in plain language. The AI matches their description to the right service catalog item.
Replace chaotic IT requests with a structured, self-service catalog. Built into NDesk — no separate tool, no extra cost. Start building your catalog today.
No credit card required. Free plan available forever.