From AI-powered automation to project management — everything your team needs to deliver exceptional customer support.
Smart AI suggests replies based on context and history, auto-categorizes tickets by priority and type, and detects similar tickets to surface relevant solutions instantly.
Build powerful automation rules with a visual editor. Set up triggers, conditions, and actions to streamline your entire support process without writing code.
Real-time analytics with customizable dashboards. Track KPIs, agent performance, SLA compliance, and customer satisfaction with exportable reports.
Perfect for agencies and MSPs. Each client gets their own isolated workspace with separate branding, users, and data — all managed from a single platform.
Visual Kanban boards and interactive Gantt charts. Track projects from start to finish with weekly, monthly, and quarterly views. Convert tickets into tasks seamlessly.
Log time on tickets, tasks, and projects with detailed reports. Perfect for billing clients, tracking team productivity, and capacity planning.
Dozens of features that work together to make your team unstoppable
Full lifecycle management with custom statuses, priorities, categories, and types.
Define response and resolution targets. Automatic escalation when SLAs are at risk.
Comprehensive client management with custom fields, contacts, and dedicated workflows.
All channels — email, portal, API — unified in one powerful inbox. Never miss a ticket.
Create custom fields for any data you need. Save time with reusable ticket templates.
Configurable notifications via email and in-app. Stay informed without notification fatigue.
Find anything instantly with full-text search across tickets, contacts, and knowledge base.
Build a self-service portal for customers. Reduce ticket volume with searchable articles.
Design approval processes, multi-step workflows, and conditional routing for complex scenarios.
Role-based access control, complete audit logs, encrypted storage, and data isolation.
Serve customers in their language with built-in translation and locale settings.
Manage agent availability, shifts, and on-call rotations for optimal coverage.
Start free and discover what modern support looks like.