Most helpdesks weren't designed for MSPs. NDesk was. Multi-tenant architecture means every client gets isolated data, custom SLAs, and branded portals — managed from your single dashboard.
Built from the ground up with modern technology and AI at its core
Each client's data is completely isolated. Technicians see only what they need. No accidental cross-client data leaks. Purpose-built for MSP security requirements.
Let AI handle initial ticket classification, priority assignment, and routing. Your technicians skip the sorting and jump straight to resolution — saving hours daily.
$19.99/month flat — not per technician. Add 5 technicians or 50, the price stays the same. Finally, a helpdesk that doesn't eat into your margins as you grow.
Track each client's assets, configurations, and infrastructure separately. Know exactly what hardware and software each client runs when resolving tickets.
Offer customized service catalogs to each client. Different clients can have different service offerings, approval workflows, and SLA targets.
Generate per-client reports showing ticket volume, resolution times, and SLA compliance. Use data to demonstrate value and justify contracts during QBRs.
See the difference side by side
NDesk is built with multi-tenancy at its core. Every feature — from data isolation to per-client SLAs to tenant-specific CMDB — was designed for organizations managing multiple clients. It's not a generic helpdesk with tags bolted on.
Each tenant (client) has fully isolated data within NDesk's multi-tenant architecture. Technicians can only access data for clients they're assigned to. There's no risk of cross-client data exposure.
Yes. NDesk supports per-tenant customization including branding elements. Each client can have their own branded support portal experience.
NDesk charges a flat rate — $19.99/month for Pro. Whether you manage 5 clients or 50, the price doesn't change. There are no per-agent, per-client, or per-ticket fees. This makes NDesk uniquely profitable for growing MSPs.
NDesk provides an API that enables integration with your existing RMM and PSA tools. We're also building native integrations with popular MSP tools based on customer feedback.
Stop using helpdesks that weren't designed for you. NDesk's multi-tenant architecture, AI automation, and flat pricing make it the obvious choice for managed service providers.
No credit card required. Free plan available forever.