When a server goes down, you need to know what depends on it — instantly. NDesk's CMDB maps your IT infrastructure and links it directly to your helpdesk tickets, so resolution starts with full context.
Built from the ground up with modern technology and AI at its core
Every ticket can be linked to affected configuration items. When an agent opens a ticket, they see exactly which assets are involved — servers, software, network equipment — with full history.
Map dependencies between configuration items. When a core switch goes down, instantly see which servers, services, and users are affected. Impact analysis in seconds, not hours.
AI analyzes incoming tickets and automatically identifies potentially affected assets based on your CMDB data. Proactive alerts before cascading failures happen.
MSPs and multi-client teams get isolated CMDB instances per tenant. Track Client A's infrastructure separately from Client B's — with no cross-contamination.
Track assets from procurement to retirement. Know warranty dates, maintenance schedules, and depreciation. Plan replacements before hardware fails.
Competitors charge $30–$100+ per agent for CMDB features. NDesk includes CMDB in every plan, because context shouldn't be a premium feature.
A CMDB (Configuration Management Database) is a centralized repository of your IT assets and their relationships. It helps IT teams understand what infrastructure exists, how it's connected, and what's affected when something breaks. Without a CMDB, incident resolution relies on tribal knowledge.
Tickets and CMDB items are directly linked in NDesk. When an agent opens a ticket, they can see affected assets, their configuration, and dependency relationships. When a CMDB item has issues, they can see all related tickets. It's a two-way connection that provides full context.
Not with NDesk. Most competitors either don't offer CMDB or charge extra for it (Freshservice requires their $49+/agent Pro plan, Zendesk charges for asset management add-ons). NDesk includes CMDB in the core platform.
Yes. NDesk's multi-tenant architecture provides isolated CMDB instances per tenant. Each client's assets and configurations are completely separate, making it ideal for MSPs and agencies.
NDesk's CMDB supports tracking hardware (servers, workstations, network devices), software (licenses, versions, deployments), services (applications, APIs), and their inter-dependencies. You can customize asset types and attributes to match your infrastructure.
Link every ticket to the infrastructure it touches. NDesk's built-in CMDB gives your team the context they need to resolve incidents faster and smarter.
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