Switching helpdesks sounds daunting, but it doesn't have to be. Our guided migration process moves your tickets, contacts, and configurations from Zendesk to NDesk — with free assistance for Pro users.
Built from the ground up with modern technology and AI at its core
Export your tickets, user data, and configurations from Zendesk using their built-in export tools. We provide step-by-step instructions for every data type.
Upload your exported data to NDesk using our guided import wizard. All data is encrypted in transit and at rest. Nothing is lost in translation.
NDesk's AI analyzes your imported data to suggest optimal ticket categories, routing rules, and priority settings based on your existing Zendesk configuration.
NDesk's clean interface means minimal training. Most teams are productive within an hour of switching. No expensive onboarding consultants needed.
The moment you switch, you stop paying Zendesk's per-agent fees. A 10-agent team saves $6,000–$12,000+ per year by moving to NDesk.
Stuck during migration? Pro users get free, hands-on migration assistance from our team. We'll help ensure every record makes it across correctly.
We make switching effortless so you can focus on your customers
Use Zendesk's Admin Center to export tickets, users, and organizations as CSV files. We provide detailed instructions for each export type.
Upload your exported files using NDesk's guided import wizard. Map fields, preview data, and confirm before importing. The process takes minutes.
Set up your team, customize workflows, and activate AI routing. NDesk's AI helps configure optimal settings based on your imported data. You're live.
Most migrations complete in under 10 minutes for the data import itself. Including team setup and configuration, most organizations are fully operational on NDesk within a few hours.
No. NDesk's import process is designed to preserve your ticket history, customer data, and key configurations. We recommend running both systems in parallel for a brief period until you've verified everything transferred correctly.
NDesk uses AI-driven automation rather than rule-based triggers. While we don't import Zendesk's specific automation rules, our AI automatically handles most of what those rules did — categorization, routing, and prioritization — without manual configuration.
No. We recommend keeping your Zendesk subscription active during migration and for a brief parallel period afterward. Once you've confirmed everything is working in NDesk, you can cancel Zendesk at your convenience.
Savings depend on your team size. A 10-agent team on Zendesk Suite Pro ($115/agent) pays $13,800/year. The same team on NDesk Pro pays $239.88/year. That's over $13,500 in annual savings.
Switch to NDesk and keep everything running smoothly — at a fraction of the cost. Free migration assistance included with Pro plans.
No credit card required. Free plan available forever.