Freshservice's per-agent ITSM pricing is unsustainable for growing IT teams. NDesk delivers service catalog, CMDB, AI automation, and helpdesk capabilities in one flat-rate platform.
Built from the ground up with modern technology and AI at its core
Recreate your Freshservice service catalog items in NDesk. Our guided setup helps you rebuild your service offerings quickly, with AI-enhanced request workflows.
Export your Freshservice asset and configuration data and import it into NDesk's CMDB. Maintain your infrastructure knowledge base without starting from scratch.
Freshservice's Workflow Automator requires manual rule creation. NDesk's AI handles categorization, routing, and escalation automatically — no workflow builder needed.
Freshservice Pro at $49/agent/month for a 20-person IT team costs $11,760/year. NDesk Pro costs $239.88/year. That's $11,520 back in your IT budget.
Freshservice is IT-only. After migrating to NDesk, you can also handle customer-facing support — no separate Freshdesk subscription needed.
Run NDesk alongside Freshservice during transition. Move teams gradually, verify everything works, then sunset Freshservice. No support gaps.
We make switching effortless so you can focus on your customers
Export tickets, assets, CMDB items, and service catalog configurations from Freshservice. We provide detailed instructions for each data type.
Upload your data to NDesk, rebuild your service catalog items, and import CMDB records. Our import wizard handles field mapping automatically.
Enable AI automation, onboard your IT team, and gradually route new tickets to NDesk. Complete the transition at your own pace.
Yes. NDesk includes the core ITSM capabilities most teams need: service catalog, CMDB, incident management, service request management, and AI automation. If you're using Freshservice primarily for these features, NDesk is a comprehensive replacement at a fraction of the cost.
Freshservice has some enterprise-specific features like advanced asset discovery and project management. If you rely heavily on these, evaluate whether NDesk's core ITSM capabilities cover your primary needs. For 90%+ of IT teams, they do.
Export your Freshservice CMDB data and import it into NDesk. You can then recreate relationship mappings in NDesk's CMDB interface. For complex configurations, our migration support team can assist.
Absolutely. We recommend an incremental approach: start by setting up NDesk, import your data, run both systems in parallel, and gradually transition teams. This minimizes risk and gives your team time to adapt.
For a 15-agent team on Freshservice Pro ($49/agent): $8,820/year. For the same team on NDesk Pro: $239.88/year. Annual savings: $8,580. On Freshservice Enterprise ($119/agent), savings exceed $21,000/year.
Move your IT service management from Freshservice to NDesk. Keep your CMDB, service catalog, and workflows — lose the per-agent pricing. Start free today.
No credit card required. Free plan available forever.