Freshdesk served you well, but per-agent pricing doesn't scale. NDesk lets you import your Freshdesk data in minutes and immediately benefit from flat-rate pricing and built-in AI.
Built from the ground up with modern technology and AI at its core
Export your Freshdesk tickets and contacts using Freshdesk's built-in data export. We provide clear instructions for extracting everything you need.
NDesk's import wizard walks you through uploading and mapping your Freshdesk data. Preview before importing to ensure everything maps correctly.
Freshdesk automation rules? NDesk's AI handles categorization and routing automatically. No need to recreate your Freshdesk workflow rules — AI does it smarter.
Freshdesk doesn't include service catalog or CMDB. After migrating to NDesk, you immediately gain ITSM capabilities that Freshdesk would require Freshservice for.
Freshdesk Pro costs $49/agent/month. A 15-person team pays $735/month. On NDesk Pro, that's $19.99/month total. Save $8,580+ per year.
If you've been struggling with Freshdesk's limited multi-brand support, NDesk's native multi-tenant architecture solves that problem immediately post-migration.
We make switching effortless so you can focus on your customers
Navigate to Freshdesk Admin > Account > Data Export. Download your tickets, contacts, and company data as CSV files.
Use NDesk's import wizard to upload your Freshdesk exports. Map fields, verify data, and import. The process takes under 10 minutes.
Enable AI automation, set up your team, and start resolving tickets. NDesk's AI configures itself based on your imported data patterns.
Absolutely. Whether you're on Freshdesk's free plan or any paid tier, you can migrate to NDesk. Our free plan offers more features than Freshdesk's free plan, including AI and unlimited agents.
You can import ticket history, customer contacts, company/organization data, and key configurations. NDesk's import wizard handles field mapping to ensure data integrity during the transfer.
We recommend a brief parallel operation period. Keep Freshdesk running for active tickets while setting up NDesk. Once NDesk is configured, route new tickets there and resolve remaining Freshdesk tickets before sunsetting.
Minimal. NDesk's interface is intuitive and modern. Most agents become productive within an hour. The biggest adjustment is usually realizing how much less manual work is needed thanks to AI automation.
Even better — NDesk replaces both Freshdesk and Freshservice. You get helpdesk, service catalog, and CMDB in a single platform. That's two Freshworks subscriptions eliminated.
Migrate from Freshdesk to NDesk and get more features for less money. Your tickets, your contacts, your data — now powered by AI and flat-rate pricing.
No credit card required. Free plan available forever.