Agencies juggle support for multiple clients. NDesk gives each client their own isolated workspace with custom workflows, SLAs, and branding — all managed from your single dashboard.
Built from the ground up with modern technology and AI at its core
Each client gets a fully isolated workspace — not just a tag or folder. Proper data separation means no accidental cross-client visibility and professional operations.
Many agency clients communicate via WhatsApp. NDesk turns WhatsApp messages into trackable tickets automatically, keeping conversations organized and accountable.
AI reads incoming tickets and routes them to the right team member based on skill, client, and priority. Stop manually assigning every ticket that comes in.
Per-agent pricing kills agency margins. NDesk's flat $19.99/month means you can scale your support team without scaling your helpdesk costs.
Set different response and resolution targets for each client. Track SLA compliance per client to demonstrate value and maintain contracts.
Add a new client workspace in under 2 minutes. No complex configuration, no waiting for provisioning. Win the client, set up support, start resolving.
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Absolutely. Whether you're a marketing, web development, design, or IT agency, NDesk's multi-tenant architecture lets you manage support for all your clients from one place. Each client gets their own workspace with custom workflows.
Yes. NDesk supports role-based access control per tenant. You can assign team members to specific client workspaces so they only see tickets for their assigned clients.
Yes. NDesk has native WhatsApp integration that converts WhatsApp messages into trackable tickets. This is especially valuable for agencies where clients prefer messaging over email.
Most helpdesks charge $15–$79 per agent per month. For an agency with 15 agents, that's $225–$1,185/month. NDesk charges $19.99/month flat — saving you thousands annually. Those savings go straight to your bottom line.
Yes. NDesk provides per-client analytics including ticket volume, resolution times, SLA compliance, and satisfaction scores. Use these reports during client reviews to demonstrate your support quality.
Join agencies that streamlined their client support with NDesk. Multi-tenant workspaces, AI automation, and pricing that actually makes sense for agencies.
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