How to#Tickets
How to create a ticket template
Learn how to create a ticket template in NDesk using More → Settings → Templates. Set default fields, paste a structured template, and standardize tickets for faster support.
February 22, 20261 min read53 views
How to Create a Ticket Template in NDesk (More → Settings → Templates)
Ticket templates help your team create consistent, high-quality tickets faster. Instead of typing the same details every time, you can pre-fill a structure (subject + description + default fields) so tickets are clearer and get resolved quicker.
Step-by-step: Create a Template
Step 1 — Open Settings
- Log into your NDesk portal.
- From the sidebar, click More.
- Select Settings.
Step 2 — Go to Templates
- Inside Settings, find Templates, click on Templates
Step 3 — Create a New Template
- Click + Create Templates.
- Give your template a clear name and fill the fields (Description, a title for the ticket, priority, category, auto assign to, etc….
>How to create a ticket
>How to create custom fields of tickets
>How to create custom category
>How to create group
>How to duplicate tickets
>How to delete ticket
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#Tickets